How do you Manage 70 Clinics?

Forget about diets, taboos, and guilt. The philosophy of the NutriSimple team is based on something quite different: a wellness approach that puts the pleasure of eating at the heart of its priorities. With a network of over 30 clinics spread throughout Quebec, NutriSimple grants itself the mandate to guide, motivate and be attentive to its customers by making available simple and practical tools that provide real and lasting results. In 2010, booming NutriSimple called upon Voltus Design. Their growing success and expanding network are accompanied by a lack of standardization. The challenge is serious: countering the fragmentation of data and inefficiencies by creating an infrastructure containing all of the assets of the company. For five years, our team contributes to the expansion, efficiency and performance of NutriSimple with the implementation and continuous improvement of a comprehensive and centralized computer system that facilitates the work of all stakeholders involved in the various spheres of the company.

History

Longstanding partners, Voltus Design and NutriSimple teamed up in 2010. Founded by Marise Charron and Elizabeth Cerqueira, experienced dietitians-nutritionists and successful authors, NutriSimple then positioned itself as a company that made its debut, counting ten clinics to his credit. Already, the two presidents share an ambitious vision: on one hand, standardize procedures and the gathering of information and on the other hand, measure results and bring more precision to the science of nutrition. It is with enthusiasm that Voltus Design undertakes this challenge that announces the beginning of a beautiful collaboration.

Reflection

With many good ideas and some others, to speak frankly, not as good, our main challenge was to identify a balance between what is efficient and what is user-friendly.

It is through a series of achievements and questioning that we have learned that it takes a tremendous amount of work to transpose a dense and detailed program in an easy-to-use navigation for the user. We put ourselves in their place: how people use control groups and how do they react? Often overlooked, the importance of making the necessary adjustments to make navigation accessible and inviting then appeared to us essential. Because, if the work it takes to develop a system is important, the work it takes to make it user-friendly is equally important.

Meanwhile, by working together with a group of nutritionists-dietitians, we have developed an elaborate system favorable to change due to the constant evolution of the nutrition world. Soon, our team took note of the negative aspect of the frantic pace of the most recent scientific progress: discouraged, the customers feel overwhelmed by the amount of information and give up on their journey midway. We then worked twice as much to keep the attention of users with a focus on usability and navigation of the system involved in their progress.

We had to gradually switch from paper to a standardized computer mode. With the necessary assistance, the resistance of the nutritionists (accustomed to certain methods) has turned towards adaptation and adoption of a computer routine.